Friday, November 2, 2012

FCAT Explorer Technical Assistance


For your child to use FCAT Explorer at home, your home computer must meet the technical requirements listed below. If you have any questions concerning these technical requirements or the use of FCAT Explorer, please contact the FCAT Explorer Help Desk toll-free at 1-888-750-3228 or click on the “Contact Us” e-mail link available on the FCAT Explorer Web site. Technical support staff will be happy to assist you Monday through Friday, 8:30 AM to 5:30 PM.

·       Operating System: Windows 98 or higher or Macintosh system 9.0 or higher
·       Web Browser: Microsoft Internet Explorer 5.0 or higher or Netscape Navigator 4.8 or higher recommended.  Please note: Netscape Navigator 6.0 is not supported for FCAT Explorer use on any operating system.
·       Plug-ins: Macromedia Flash Player 6 minimum. Science Station requires Flash Player 7 or higher. (a quick and easy download is available from the FCAT Explorer Web site.) 
·       Display Resolution: SVGA (800 x 600 or higher) recommended; VGA (640 x 480) minimum.
·       Display Color Depth: 16-bit (thousands of colors) recommended; 8-bit (256 colors) minimum,
·       Internet Connection: 56.6 kbps modem or network connection speed recommended (28.8 kbps modem minimum)
·       Sound: A sound card and speakers or headphones are optional.